Privacy Policy
At TracSpare, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we may collect, use, store, and protect your information when you visit our website, browse our product catalogue, or submit a product or quotation enquiry.
1. Information We Collect
We may collect information that you voluntarily provide when contacting us or requesting a quotation, including:
- Name
- Company or business name
- Email address
- Phone or WhatsApp number
- Country and location
- Product and part-number enquiries
- Requested quantities
- Shipping destination
- Messages or other information included with an enquiry
We may also automatically collect limited technical information such as your browser type, device type, IP address, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information collected through our website to:
- Respond to product enquiries
- Prepare and manage quotation requests
- Confirm product availability and pricing
- Communicate through email, telephone, or WhatsApp
- Provide shipping and export-related information
- Improve our product catalogue and website
- Maintain website security
- Understand how visitors use our website
- Comply with applicable legal or regulatory requirements
We do not sell or rent your personal information to third parties.
3. Quote and Product Enquiries
TracSpare operates as a B2B agricultural spare-parts catalogue and enquiry website.
When you add products to a quote request or use an “Ask about this part” option, information about the selected products, part numbers, quantities, and other enquiry details may be used to help us respond to your request.
Submitting an enquiry does not constitute an order or guarantee product availability, pricing, or delivery.
4. WhatsApp Communication
Some areas of our website may allow you to contact us through WhatsApp.
When you select a WhatsApp enquiry button, a pre-filled message containing relevant product or enquiry information may be prepared and opened in WhatsApp. Any information you subsequently send through WhatsApp will also be subject to WhatsApp’s own privacy practices and terms.
5. Cookies
Our website may use cookies or similar technologies to provide essential functionality, remember preferences, maintain quote-cart information, understand website usage, and improve user experience.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Third-Party Services
We may use third-party services or WordPress plugins for functionality such as:
- Website hosting
- Analytics
- Security
- Product catalogue management
- Quote management
- Image optimization
- Email delivery
- WhatsApp communication
These providers may process limited information as necessary to provide their services and may have their own privacy policies.
7. Data Security
We take reasonable technical and organizational measures to protect information submitted through our website against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based system can guarantee complete security.
8. Data Retention
We retain enquiry and contact information only for as long as reasonably necessary for business communication, quotation management, record keeping, legal obligations, or other legitimate business purposes.
Information that is no longer required may be deleted or anonymized.
9. International Enquiries
TracSpare serves international B2B customers, including customers in East Africa and the Gulf. Information submitted through the website may therefore be processed or communicated across international borders where necessary to respond to an enquiry or provide requested services.
10. Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of information we hold about you.
You may contact us if you have questions or requests regarding your personal information.
11. External Links
Our website may contain links to external websites or services. TracSpare is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any external service before providing personal information.
12. Children’s Privacy
Our website and services are intended for businesses and commercial users and are not designed for children.
We do not knowingly collect personal information from children through our website.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technologies, or legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
14. Contact Us
For questions about this Privacy Policy or how your information is handled, please contact.